Last updated: 31 January 2026
1. Right of Withdrawal
In accordance with the Act on Consumer Protection in Electronic Commerce of the Republic of Korea, customers have the right to withdraw from a purchase within 7 days from the date of receipt of the product, provided that the product is unused and undamaged.
2. Conditions for Returns
To be eligible for a return:
The product must be unused
The product must be undamaged
The product must be returned in its original packaging
3. Exceptions to the Right of Withdrawal
Returns and refunds may not be accepted in the following cases:
Customized or made-to-order products
Products that have been opened, used, or damaged by the customer
Products that cannot be resold due to their nature
4. Refund Process
Once the returned product is received and inspected, a refund will be processed using the original payment method.
Refund processing times may vary depending on the payment provider.
5. Return Shipping Costs
Return shipping costs are typically borne by the customer, unless the return is due to a defect or legal non-compliance.
For defective or incorrect products, the seller will cover the return shipping costs.
6. How to Initiate a Return
To request a return or refund, customers should contact:
Email: sales@ooridoo.com
Phone: 010-3322-9798
Please provide your order number, product name, and the reason for the return.
7. Liability
The seller is responsible for ensuring that returned products are inspected properly and refunds are issued according to this policy.
The seller is not responsible for damages caused during the return shipping by the customer, unless the product was defective at delivery.
8. Governing Law
This Refund & Return Policy is governed by the laws of the Republic of Korea.
Any disputes arising from returns or refunds shall be subject to the jurisdiction of the competent courts in the Republic of Korea.